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All career pathsIT SYSTEMS SPECIALIST CAREER PATH

From IT fundamentals to mid-level systems support specialist.

Learn to support users, troubleshoot workplace technology and manage essential IT systems, progressing from foundational skills to mid-level infrastructure support.

Explore the roadmap
🚀IT
YOUR DESTINATIONIT Systems SpecialistLearn · Build · Grow
High industry demandNearly every company needs IT support staff to keep systems and users running.
Fast entry into techStart a technology career without prior experience or a degree.
Clear next stepsMid-level support skills open direct paths into sysadmin, networking or cloud roles.
Practical, hands-on skillsLearn by fixing real hardware, software and network problems.
YOUR ROADMAP

One career. 3 levels.
A clear next step at every stage.

Each level groups the core skills you need — and the Ingress training mapped to them.

01
Foundation
Next: Junior

Build core IT fundamentals

  • Identify and explain computer hardware and peripheral components
  • Install and configure Windows operating systems
  • Work with BIOS, UEFI and boot devices
  • Manage disks, partitions, MBR and GPT
  • Diagnose basic hardware and operating-system problems
Recommended trainings
IT Specialist
02
Junior
Next: Mid-level

Provide end-user IT support

  • Manage Windows users, groups and system settings
  • Troubleshoot hardware, software and performance problems
  • Perform backup, recovery, disk imaging and cloning
  • Troubleshoot LAN, Wi-Fi and internet connectivity
  • Apply basic endpoint-security practices
Recommended trainings
IT Specialist
03
Mid-level
Next: Choose a specialization

Support workplace IT systems

  • Configure switches, routers, VLANs and wireless networks
  • Manage Active Directory users, groups and organizational units
  • Build and manage virtual machines and virtual networks
  • Administer Linux users, files, permissions and networking
  • Resolve complex endpoint and infrastructure issues
Recommended trainings
IT Specialist
UPCOMING COHORT

Join the next IT Systems Specialist cohort.

Small groups, mentor-led sessions and a fixed schedule so you actually finish.

Start dateAnnounced soon
ScheduleEvenings · 2×/week
SeatsLimited
Register your interest
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